Here’s a place to gather up information of interest to IT Pros across campus, with department-specific branches available. Short term information gathering will be in the wiki because of campus-wide access; longer term a volunteer team of interested folks from multiple departments should decide how to host, maintain, and update the information.

 Campus-wide information

The University IT structure

AITS

Delivers enterprise-wide IT solutions and services in support of the mission critical functions of the University of Illinois. We support student services and financial aid, human resources and payroll, facilities, advancement, research administration, and finance.

Technology Services

Urbana campus central IT organization.

CITL

Education-specific services, some of which are IT related.

NCSA

National Center for Supercomputing Applications.

Research IT (Research Technology Ecosystem)

Departmental IT groups

Comprehensive list of campus IT Help Desks

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Acronyms

• University specific acronym listing
• Lean Six Sigma acronyms that may come up in project management
• IT acronyms
• Governmental project management acronyms that may come up around grants
• More grant management acronyms from an Arizona university
• Research acronyms from Illinois

Money matters: Buying, purchasing, bidding, and surplus

• Vendor list
• iBuy
• WebStore
  • Site licensed software through WebStore
• Purchasing/procurement rules
• IT Bulk Purchasing initiative (Dell, Lenovo, etc.) – for IT Pros with responsibility for purchasing computer equipment and accessories. Request to join list.
• Surplusing equipment at its end of life – and getting other departments’ surplus equipment if needed
  • University Surplus
  • Requirements for disposal/destruction of data and equipment

Getting Involved with the IT Pro Community

• Conferences and mailing lists of interest to many campus IT pros
  (Comment here if you think another should be added to this list.)
• More special-interest campus computing mailing lists
  (This list is not comprehensive; a list only shows here if its existence is made public. Private ones will need another collection mechanism.)
• Recurring meetings and events
  (If you know of more recurring meetings, please contribute them!)
• Conferences and seminars
  • IT Pro Forum – Twice a year in June and November
  • WebCon – Once a year in April
  • Caffeine Break – Weekly

Collaboration and co-working:

• CCSP mailing list and IT End User Services MS Team – Our biggest-umbrella collective water coolers
• Tech Points – Start of semester volunteering with pop up help desks
• IT Accessibility Liaisons – Campus wide accessibility collaboration
• Business IT Collaboration – Collaborating on business IT
• Web Implementation Guidelines Group – Collaborating on the Illinois Theme for websites

Collaboration and Sharing

Digital collaboration and  knowledge sharing

• Service Catalog (TeamDynamix aka UIUC Tech Help Center) 

• Trouble tickets and login links (TeamDynamix aka UIUC Tech Help Center)
• Knowledge Base: answers.uillinois.edu
  • Some departments have their own KB branches:
  • Tech Services
  • ACES
  • Engineering IT Shared Services
  • (and others)

• APIs

  • API Roundup: If you know of an API available to people on campus, add info here
  • CITES Software Development Group API list
• Storage, backups, streaming servers
  • Storage Roundup: If you know of storage options available to campus or departments, add info here
  • Cloud collaboration and storage: U of I Box, Google @ Illinois, Microsoft OneDrive
  • Multimedia storage and streaming: Kaltura/Mediaspace
  • Backup options: Enterprise Backup, CrashPlan

• Version control

• Campus specific applications and software

  • Custom Apps Roundup – If you know of something that’s been designed to solve a particular campus-specific IT problem, please add info here.

Sharing physical things

• Reservable classrooms and conference rooms:

  • Tech Services-supported Technology Enhanced Classrooms
  • FMS-supported ASTRA reservation system
  • Department-specific space reservation systems

• Media production spaces:

  • College of Media studios
  • Undergrad Library Media Commons spaces

• Renting or borrowing technology equipment:

  • The Library Media Commons allows equipment to be checked out (including video cameras and tripods).

Technology topics of particular interest

Networking

(To do: Overview of IT pro relevant networking tools, remote access options, links for more info)

General overview of Networking and Networking Tools from Fall 2020 IT Pro Forum video: https://mediaspace.illinois.edu/media/t/1_zrofysyf/45860831

Remote access using the Urbana campus VPN starting point: https://answers.illinois.edu/47199

Remote Desktop instructions from the College of Engineering: https://answers.illinois.edu/illinois/84429

Security

(To do: Overview of IT pro relevant security tools, links for more info)

Services listed here: https://cybersecurity.illinois.edu/services

Campus-wide anti-malware/anti-virus: CrowdStrike

Programming, development, platforms

(To do: Overview of developer-relevant collections of campus standards, guidelines, conversation groups, and resources.  Highlights: Research – Python, R, etc; Social media – Platforms, analytics, use patterns, CCC; Platforms – AWS, Azure, major CMSes, Django, .ASP / .Net, etc. )

Operating systems and form factors

(To do: Round up the OS-specific information, mobile information, etc. Win 10, Mac, Linux, HPC, HTC, campus cluster, Blue Waters, mobile OSes, digital signage)

Specialty software

(To do: Round up info on IT pro-relevant software and apps like Bomgar; round up focused-user-group-relevant software and support like ArcGIS, Igor Pro, Mathematica)

Endpoint Services

Technology Services Endpoint Services (EPS) provides industry-standard endpoint management tools for campus IT Professionals within the university system. EPS solutions include highly automated and integrated tools to significantly reduce the effort required to manage and secure desktop computers and mobile devices.

Overview of Endpoint Services (EPS) mission, services, costs, and provisioning: https://answers.uillinois.edu/89030

Department specific orientation and training information

• If your department offers department-specific orientation and training, please add it to the list.
  (If you can direct-link to it, please do! If not, describe how a member of your department would find it after navigating through whichever gatekeeper portal prevents a direct link.)