Caffeine Break 2011-11-18 Remanufactured Toner
Kayci Bohlen kbohlen@uillinois.edu 244-9197
Ryan Balber
approx attendance: 16
Pilot Program
Mostly HP, but some others as well, included
19 cartridges in the pilot program at this time
University currently spends about $2.7 million in toner from many vendors. Estimate about 39% savings over purchasing OEM cartridges.
Choose OfficeMax and Guy Brown (sub contractor for Office Max) to be the vendor moving forward
Remanufactured cartridges does not void printer warranties.
There is an OfficeMax warranty.
If a toner cartridge explodes, OfficeMax/Guy Brown will replace / repair the printer
Response within 4-6 hours
Partnering with Laser’s Edge to be HP certified repair. Lazer¿s Edge is HP Certified. In the instance where a remanufactured toner has failed, departments must first contact OfficeMax for the repair service to be under warranty and paid for by the vendor.
Color remanufacturing toner are not part of the program because the colors are not accurate. Color toners are not part of the pilot program but, we have received discounted pricing on many color cartridges. Color remanufactured cartridges may vary slightly from the OEM colors, so its not recommended for departments printing high quality materials, but most regular departments would not notice the variance.
Many people have experienced leakage problems with reman. toner.
They think that Guy Brown is selling higher quality reman. toner.
University of Michigan has gone the same route 2 years ago – happy
OfficeMax On-Site Customer Service
Paula Oliger
333-8305
paulaoliger@illinois.edu
OfficeMax – 877-969-6629
Guy Brown – 877-794-5906
customercare@guybrown.com
OfficeMax and Guy Brown have agreed to provide a reasonable number of toner samples, upon request. Contact Kayci for more info.
Typically, the time to develop a new Guy Brown cartridge follows the release from the OWM by 6-12 months.
Some times there is lower quality and / or page yield Lower quality remanufactured products yes, Guy Brown has studies that shower higher yield quality than OEM products.
Guy Brown is a minority vendor.
Send used cartridges back to Guy Brown for recycling. Please see the $ource for recycling information; cartridges will be returned to OfficeMax.
Why OfficeMax and Guy Brown?
strategic partnership
allowed by contract
excellent customer service
99+% fill rate
very competitive pricing
Pilot program details
December 1 – February 28
all UIS and UA departments
UIUC
f&S
vet med
some LAS departments
physics
UIC
departments already use Guy Murphy Brown
Look in iBuy for a shopping list
There will be a crosswalk in The Source http://apps.obfs.uillinois.edu/source/dsp_Main.cfm
Can just order the items from iBuy
Can join the pilot program and can give feedback and will add you to a mailing list for updates. There will also be a survey at the end.
More information coming out via OBFS within the next few days.
Jason’s Notes:
Q: If you are using an HP printer and non-HP toner, and the toner explodes and ruins the fuser, HP will not cover the printer under warranty. How is this handled?
A: The remanufactured toner contract has, in writing, guarantee of replacement of the printer within 4-6 hours. This includes a new warranty on your new printer. This warranty can be found on the $ource, under OfficeMax, http://apps.obfs.uillinois.edu/source/dsp_Main.cfm.
Q: Can we use Lasers Edge?
A: We are working to get Lasers Edge included in the program, but they have not been responsive so far. You can help by asking your Lasers Edge contact to engage with this program. Lazer¿s Edge has been HP Certified. In the event that a cartridge fails you will still need to contact OfficeMax to report the incident and for the service call to be covered under the warranty and be paid for by the vendor.
Q: Is there a procedure in place for remanufactured cartridges that don’t work?
A: First response is phone triage. If the problem is with the printer, they will respond within 4-6 hours. There is always an option to return toner cartridges no questions asked.
Q: Is this program viable for high-volume, high-quality printing?
A: There is a decrease in quality with remanufactured toner, especially color. The pilot focus will be on black toner, which is much closer to OEM quality after remanufacture. There is always an option to use OEM toner if you are willing to pay for the premium. OEM Toner will not be blocked within the punch-out however, remanufactured toner has been aggressively discounted.
Q: I have had problems with OfficeMax toner leaking. Is that addressed?
A: Office Max uses several different types of remanufactured toner. For this pilot, we have chosen to use Guy Brown as a redistributer, based on feedback on quality. The OfficeMax / Guy Brown combination has been working well at the University of Michigan for the past 2 years. If you have problems with quality, please let us know.
Q: If there is a toner explosion problem, who is responsible for contacting the vendor for cleanup and replacement?
A: The departments will be responsible for contacting the vendor.
Q: What brands of printers are covered?
A: Primarily HP, but a few others (LexMark, Xerox, …) Brother.
Q: What if I have a new printer? How long does it take to get remanufactured toner for that model?
A: Typical turnaround on new models is 6-12 months. You will have to use OEM toner for that model until then.
Q: How do I find what toner is available?
A: There is a shopping list in iBuy for remanufactured toner, which includes all 19 models. Also, if you search for OEM toner and a remanufactured toner is available, iBuy will ask if you want to substitute the remanufactured toner instead (it DOES NOT automatically substitute). There is also a crosswalk available on the $ource, under OfficeMax, http://apps.obfs.uillinois.edu/source/dsp_Main.cfm.
Q: What is the time period for the pilot program?
A: December 1, 2011 – February 28, 2012
Q: Can I buy the toner without being in the pilot?
A: Yes! If you are in the pilot program, you will be asked to complete a survey at the end of the program. Also, if we notice that you are buying the toner but not in the pilot program, we will ask for feedback as well.
Q: How do I recycle the toner?
A: See our flyer! It¿s located on the $ource, under OfficeMax, http://apps.obfs.uillinois.edu/source/dsp_Main.cfm.
Q: How can I tell what remanufactured toner I need for the current OEM toner I have?
A: See our crosswalk! It¿s located on the $ource, under OfficeMax, http://apps.obfs.uillinois.edu/source/dsp_Main.cfm.
Q: What is covered under the OfficeMax warranty?
A: Take a look at the warranty statement! It¿s located on the $ource, under OfficeMax, http://apps.obfs.uillinois.edu/source/dsp_Main.cfm.